Shipping Frequently Asked Questions
Is there a minimum order value?
Yes, we kindly ask for a minimum order value of AUD $30.00. This ensures we can keep shipping costs fair across Australia while covering other essentials like our environmental packaging (glass), order processing, and stock handling.
Where do we deliver?
Ozganics delivers right across Australia! While we’re not offering international shipping at this stage, we’re always open to feedback, so feel free to drop us a line if that’s something you’d love to see in the future.
How long will my order take to arrive?
We’re just as excited as you are to get your order out the door! We usually dispatch orders within 2 business days after payment is received. However, delivery times vary depending on your location and Australia Post/Couriers service in your area.We recommend double-checking your delivery address before confirming your order. If an incorrect address is provided, unfortunately, we won’t be able to re-send your order at our expense.
Here’s a general guide on Australia Post’s delivery estimates:
South Australia: 1-4 days
Melbourne: 2 days
Sydney: 3 days
Brisbane, Canberra, other major cities: 4 days
Please add an extra 2 business days for us to process your order. Keep in mind that larger orders may be sent in multiple parcels, which could arrive on different days. You’ll receive tracking details via email so you can keep an eye on everything.
What happens if there are delays?
Sometimes life throws us a curveball, and your delivery might take a little longer than expected. Once your parcel leaves our hands, we’re relying on Australia Post and partnering transport networks. But rest assured, we’ll do everything we can to get your order to you as quickly as possible.
What are the shipping costs?
We offer flat-rate shipping within Australia:Regional Areas: $15 for under $74.99 and $10 for over $75.00.The cost of shipping includes more than just postage. It covers the entire process—packing, materials, stock management, and the love we put into making sure your order arrives safely.
What if I’m not home when my delivery arrives?
No worries! If no one’s home when your parcel arrives, Australia Post will leave it in a safe spot. If that’s not possible, you’ll receive a card letting you know where to collect it. Your parcel will be held for up to 10 days.
Returns Frequently Asked Questions
We want you to be happy!
At Ozganics, your satisfaction is our priority. If there’s something about your order that’s not quite right, please get in touch with us at hello@ozganics.com.au. We’ll call you within 2 business days to work together on finding a solution that makes you smile.
What if the product I want is out of stock?
If the item you’re after is out of stock, we’ll either offer store credit for your next order or provide a full refund, depending on the situation.
Can I get a refund if I change my mind?
We completely understand that sometimes things change, but due to the cost of postage, we’re unable to offer refunds or exchanges if you simply change your mind. That said, we value your feedback and want to ensure you remain part of the Ozganics family—so feel free to let us know your thoughts!
Other important bits
In rare cases, we may need to cancel an order due to unforeseen circumstances (like stock availability). If this happens, we’ll let you know straight away via email or phone, and we’ll refund you in full using the original payment method. All orders are subject to stock availability and verification to ensure everything runs smoothly before we process your order.